Standard Bank
No Feedback on Account Change of Status

On 24th December, 2013, I applied for an increase of my revolving account limit. Nancy, at Centurion Branch told me I would get a response in two working days. There was no response after a week and I went to enquire only to be told to wait. Today 7th January, 2014, I phoned and spoke to Priscilla at the contact centre who said there were no notes on the account indicating that nothing has been done. I insisted to be transferred to the branch and spoke to Lebogang or Lububami who echoed the same sentiments but promised to investigate and revert. I did not get a response and again called today at 1410 hrs only to be told that my application was declined and the notes were inserted on the 31st December. Why wasn't I told and is this the way you treat your "prestige" clients? This seems to be the trend at Standard Bank as this is not the first time they have done this to me.

Company: Standard Bank
Country: South Africa
City: Centurion

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