Standard Bank
Internet banking registration complaint

On 27 December I went to Hermanus Standard Bank to request that a new home loan account be linked to my internet banking profile so that I can view/transfer money into the home loan. The home loans consultant linked the account to the wrong card number, therefore when I got home I could not view the account.

I returned to the branch on 30 December to try to rectify this, and was told that my internet banking needs to be de-registered and re-registered again. Once it had been de-registered, the telephone banking consultant could not re-register due to some technical fault. The matter was escalated to the technical department and I was told I would be called in a few days time.

It is now over a week later, I called the technical department this morning, after being cut off 3 times I eventually got to speak to a highly incompetent person who could barely understand english. I gave my reference number 3 times to this person, who proceeded to tell me that they could not provide me with any information, and that I must wait for their supervisor to arrive, and she would possibly call me with some information.

The service level from Standard Bank is absolutely shocking.
FRUSTRATED!!!

Company: Standard Bank
Country: South Africa
City: Hermanus

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