Standard Bank
Incompetent Home Loan Division

I have an existing home loan with standard bank. I emailed the home loan division twice to obtain a statement of my account. On both occasions, I included all the relevant information needed. The consultant that replied did not even bother to read my request. She just replies with the same email again and again (shown below) even though I sent all the information. Please Standard Bank, either fire these incompetent agents or don't offer loans!!!

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Good day

It is my pleasure to assist you regarding your home loan statements request.

In order for me to provide you with the statements, may you kindly provide us with the following details for security purposes:

- Bond account number
- ID number
- Property residential addresses
- Postal address
- Total registered loan amount
- Home telephone number
- Cell phone number

We look forward to your response.

Kind regards

Pamela Mutemeri
Customer Contact Centre E-mail Unit

Company: Standard Bank
Country: South Africa
City: Homeloan Division

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