First National Bank
Not owning up to their mistake

On the 20th I went to the optometrist, I swiped my card to pay my bill I got a sms stating the transaction has been declined because I have reached my daily limit, I then transferred the money into the optometrist account, via EFT. On the 24th a debit for the same amount went off for the optometrist I went to the bank to reverse the debit the same day where the consultant told me that they can't reverse the debit because it's already in the optometrist account they have to refund me, I asked the consultant why the monies went through 4 days after I swiped my card and when the transaction was declined showed him the sms and all he could say is he doesn't know I must get the money from the optometrist now the optometrist is saying the money is not reflection in their account, even though they see the debit that went off on the 24th on my bank statement they said the monies got lost between the two banks FNB and ABSA . The problem is with the bank the only amount they have received is the one I transferred so where is the money that was debited and why did FNB allow the monies to go off 4 days later when the transaction was declined on the 20th?

Company: First National Bank
Country: South Africa
City: Menlyn

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