Standard Bank
Wrong account number loaded and paid

On 06 Dec 2013 I was assisted by a consultant at the Centurion Mall branch of Standard Bank to load a beneficiary (MFC - Nedbank) for me to transfer funds. I gave her copy of settlement quotation with the beneficiary's banking details. She did not give me anything to show the account of the beneficiary she loaded. Trusting that she loaded the correct beneficiary I afterwards transferred a sum of R163 381.85 through Auto Plus machine into the beneficiary's account. After a few days I was told by MFC that the account number I transferred funds into is not their account. After a few arguments from my side I went to Standard bank to do a payment recall (Ref 56502243). I then enquired at Nedbank and they told me the account I paid into DOES NOT EXIST.
I was informed that the recall process while not guaranteed may take up to 21 working days. All I want is for someone at Standard Bank to try and speed up the recall process as I already had to pay the debit order for the account which would have otherwise been settled but for the bungle up AND for Standard Bank to train their staff to be more careful as we as customers put all our trust in them when we visit the bank.

Company: Standard Bank
Country: South Africa
City: Centurion

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