Standard Bank
System changes without notification

I have beneficiaries loaded on my account - yesterday I attempted to make payment to one of these benefieicaries and was advised I has exceeded my payment limit - despite not having paid or used the account yesterday. Upon enquiring today after spending almost any hour on the phone and having to make numerous calls after being cut off several times, I was advised by Standard Bank Southdale the system automatically changes you payment limit to zero if you do not make payment to the beneficiary for three months. This is totally unacceptable WHY can't Standard Bank have the decency to ADVISE their clients at time of loading the beneficiaries that the beneficiary will be deactivated after three months if no payment is processed. Or advise the client when the system defaults the payment limit to R0.00? What right has Standard Bank got to unilaterally make changes on my account without affording me the courtesy of a notification. Now I have to be inconvenienced by having to go into the bank to reload this beneficiary when the reason I loaded electronic beneficaries was so that I don't have to go into the bank - I don't have the time or energy to be standing in banking queues

Company: Standard Bank
Country: South Africa
City: Southdale

  <     >