Absa
UNHELPFULNESS

On 26 August 2013, I transferred R200 000 by internet bank transfer into an incorrect unknown beneficiary account with Standard Bank. Whilst I realise this was my mistake, I have been battling to get ABSA to assist me with the recall of the money. Standard Bank have confirmed that the money has been received into that account but are unable to give us the account holders contact details due to client privacy. They also confirmed that some money has already been used but that they have now put a hold on this money, however, Absa keep on coming back with a no success report and are unable to give us reasons for this. We have 30 days to recall this money so time is of the essence. How can Absa say they cannot recall the money when Standard Bank have said the money is in the account. We have been unable to speak to anyone because everything has to be done via email. We have been with Absa for 30 years and feel that they have let us down

Company: Absa
Country: South Africa
City: INTERNET BANKING

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