Standard Bank
Delay/Failure to act on instructions

This relates to Standard Bank Card Division.
Last month I was issued with an upgraded credit card to use from the 1 December 2013. My previous card was linked to my profile so that I could receive a sms on each occasion a transaction was passed over my account. On the 3 December I requested via email, that my new card be linked the same way. I was told via email on the 4 December that they needed to activate "myupdate" and to do this, I first needed to call in at a Standard Bank branch to have my card linked to my profile. This I did and advised them accordingly via email on the 12 December. To date, on each occasion that I have sent follow-up emails, I have only received promises that this will be followed up and finalised. It has still not been done. Surely it can't take so long to activate "myupdate"?

I don't call this good service.

Company: Standard Bank
Country: South Africa
City: Johannesburg

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