Nedbank
Unable to Assist due to Duplicate Query

FNB cheque deposited into Nedbank business account on 19 December 2013 with request for special clearance. Cheque returned as "lost" on 24 December 2013. Requested a new cheque from our client on 30 December 2013, but was informed that FNB confirmed that the cheque had already been paid and the money was not returned. Contacted Nedbank service manager who couldn't provide satisfactory response, so contacted Small Business Services Client Contact Centre, who was unable to assist because Cheque Processing wouldn't respond to their queries, citing duplication of the query. With R66000 of my money floating around somewhere in the system for 6 days (and counting) due to Nedbank losing a cheque, I feel I may raise 40 duplicate queries to receive a satisfactory answer if I need to.

Company: Nedbank
Country: South Africa
City: Cheque Processing

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