First National Bank
Pathetic Service

I successfully opened an credit card with FNb and they offered to settle two accounts on my behalf, this was 5 December. I filled out the forms and emailed it to them the same day to the email address that was sent to me via sms which was debit [Email Removed] I was advised this would take up to 48 hours to be done only to call back the following Tuesday to find out they have not done it. I have spoken to 10 different people at the call centre who keeps on passing me to someone else and giving me the wrong numbers to call yet nothing has been resolved or no one could answer my questions. I then went on Facebook and a certain RB Jacobs keep on replying they are working on it but not once in the past two weeks have anyone actually bothered to pick up the phone to ask how I can be assisted. I have sent the forms to three different email addresses as requested by you but not even a single reply, apart from a Roegaya at Premier banking also saying top management is looking into this but no word as to what is actually being done. Your service is pathetic. I work for a top online Travel agency and this is definitely what we would consider as customer service.

Company: First National Bank
Country: South Africa
City: Online

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