First National Bank
2 WEEKS OF FNB AND NO PROGRESS OR SERVICE

1. My Discovery Credit card expired. Received new credit card 14 Jan 2013. Activated new card and PIN, started using the new card 15 jan. 17 Jan there were 2 transactions on my old expired card from the UK (307 pounds=R4500). Timm Brandon from informed me that it is my responsibility as client to cancel an expired card! Received email from FNB - charges for the dispute =R230! transactions were not removed from my account. Letter of dispute to FNB only fax, no email! 2. Emailed Flexi bond 3000013080053 application on 11 Jan to Homeloans. No email address on form. 3. Emailed rate review request for bond no 3000012755332 on 11 Jan. only fax no, no email address. 4. Ordered tablet online via FNB website on 11 Jan. Did not receive email/notification that FNB received order! FNB created second cheque card (Already have a cheque card, I want a tablet, not a cheque card!) Courier phoned me to deliver my cheque card (not tablet). Had to phone call centre to cancel the second FNB account! Call centres are! Why no email address on forms? Why do I have to phone call centre for email address? Please help me, call centres are useless!

Company: First National Bank
Country: South Africa

  <     >