Wesbank
Service? Why should I respond?

I mailed [Email Removed] with the below service problem, and got an email back to rather: kindly visit our website [Email Removed] or email your request to [Email Removed] . Huh!?! I just mailed you and you sent this reply to rather mail yourself?

The original query is even worse kind of non-service: Signed a new car finance contract with Wesbank online today. Forgot to enter a password or take note of the account name before I concluded. I tried to log back in, but need a customer number on top of my ID and account number(!!). on the contract, there is the account number, but no customer number.
So I phoned the number on the Wesbank site, but was given a new number, 0861994443 to call. Can't be put through from Wesbank to this number (!!!).
Calling this number multiple times, holding a few minutes, until a robot tells me you are too busy to take any more calls!
This is really ridiculous service - this is how you give a new customer the run-around! All I need is a login to my contract, and I am sure that ID number plus either customer or account number should be enough?

And on top of that, you charge me MORE for being a loyal customer (9.5% instead of 8.5%)

Company: Wesbank
Country: South Africa
City: Customer Service Centre

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