African Bank
Double debited_shocking lack of customer service

I had contacted AB on the 12th of December, asking not to debit my account on the 13th since I only get paid on the 25th, I was sent a confirmation sms of same. My account was then debited on the 19th, 23rd, and the 27th. When I called after the first debit order went off, I was told that the system is programmed and nobody can change it, so why was I then sent a confirmation sms? Why did AB then proceed to debit my account another two times? I had a real go at the call centre agent and whilst I know it is not their fault, I needed someone to understand that because of their greed, all my other debit orders could not go off, resulting in bank fees of R130 per unsuccessful collection. I want my money refunded and AB to pay for all the bank fees. This is not acceptable, especially at the time of year when people have meticulously planned their budgets. Someone please get on this now, refund my monies and reimburse me for all the bank charges. This is unacceptable, especially since the debit orders go off successfully every month. Its time to pay it forward and play the game fairly.

Company: African Bank
Country: South Africa
City: Head office

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