First National Bank
CUSTOMERS BEEN ROBBED OFF REWARDS POINTS AND CASH

IT IS WITH GREAT SORROW THAT I WRITE THIS AS I HAVE NEVER HAD A PROBLEM BEFORE. I M A LOYAL CLIENT OF F.N.B AND HAVE BEEN WITH THEM FOR A VERY LONG TIME. I AM TOTALLY AND UTTERLY DISGUSTED THAT A REPUTABLE BANKING CONCERN WOULD DO THIS- THE REASON THAT I HAVE MY ACCOUNT IS BECAUSE OF THE E-BUCKS REWARDS. I SWIPE AND SPEND ON MY CARD THE WHOLE YEAR SO THAT AT THE END I COULD GET SOME SORT OF REWARD. I WAS SADLY MISTAKEN THIS YEAR AS THEY SAY THEY CHANGED THEIR CRITERIA. I WAS NOT INFORMED OF ANY CHANGE THROUGHOUT THE YEAR. LAST YEAR IN DECEMBE I WAS ABLE TO SPEND OVER ABOUT PLUS MINUS R1200.00. THIS YER THEY SAY I ONLY HAVE R150.00. I HAVE SWIPED AND SPENT IN EXCESS OF OVER R100000.00 AND THIS IS THE REWARD I GET, RIDICULOUS! I CALLED E-BUCKS-THEY SAID NOT THEIR PROBLEM THEN WENT INTO THE SOUTHDALE BRANCH THEY SAID TO SPEAK TO E-BUCKS. I DON'T HAVE THE TIME TO RUN AROUND FOR NONSENSE LIKE THIS. THE MONEY AND THE REWARDS POINTS BELONG TO ME AND I EXPECT TO GET THEM. WHEN YOU ARE PUT ON HOLD WITH THE E-BUCKS CENTRE, THE AD SAYS JUST SWIPE YOUR CARD AND EARN REWARDS WHICH YOU CAN USE, IT DOESN'T SAY THAT THERE CERTAIN CONDITIONS UNDER WHICH YOU WILL BE GIVEN THE POINTS. DECEVING THEIR

Company: First National Bank
Country: South Africa
City: SOUTHDALE

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