Standard Bank
INSENSITIVE CALL CENTRE OPERATORS

My mother had a credit card with Standard Bank, she passed away in July 2013. As a responsible client I notified Standard Bank personally that she had passed away, providing them with the necessary documentation. However from date of notification till tonight we have received numerous phone calls from the call centre at odd hours asking to speak to my mother. I do not know if you have lost a loved one, but when you are dealing with your grief and all the practical matters which accompany this time of bereavement, the last thing you need is an insensitive call centre operator insisting on talking to the deceased person. Not only insisting on talking to her, but upon learning of her passing away, and confirming that a note would be put on the system I have received 10 phone calls from Standard Bank. My lawyer has informed the bank in writing, I have informed the bank personally, please Standard Bank card division what more could you possibly need to allow my family and I to grieve in private and to stop these incessant and irritating phone calls.

Company: Standard Bank
Country: South Africa
City: CARD DIVISION

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