Standard Bank
High service fees for your mistake

A few weeks ago I went to withdraw money out of the Standard Bank ATM at the Braam Fischer Centre. My card got swallowed for no devisable reason. It was a huge inconvenience! I had no cash and had to purchase something which was the only reason I went to withdraw the bulk amount of cash. The next day in the midst of a really busy working day I had to go to Standard Bank Hyde Park Corner to get a new card because I had not a cent on me nor could I do internet banking. I admit the service I received at the branch was good and within 30 minutes I had a new card but then I see on my statement that I was charged R 76 for a new card! Why?!
That makes me irritated because I didn't lose my card, it wasn't it was retained by Standard Bank's malfunctioning ATM! So why should the customer be charged for something that happened to them?
I understand that it's probably in the terms and conditions and is standard procedure at other banks too but I'd like to challenge that on the sheer basis that if your machinary is malfunctioning then you should take responsibility.

Company: Standard Bank
Country: South Africa

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