Outsurance
Existing business cover customer punished

So Outsurance punishes their existing business or ex clients who are not entitled to free emergency services through their new app as promised by them.
I had household cover for many years with them. I didn't have a need for it anymore so I cancelled it in 2008 but kept a number of things covered under Business Cover. But no, that disqualifies me from getting the free call-out for a plumber because I am an ex client and in addition to that I also should not be a Business Cover client. That disqualifies me from getting a free household emergency call-out via their app. Even Lezanne the Call Centre agent found that strange & offered to speak to her manager & get back to me. She called back after speaking to her manager who apparently said "their is no way that you can make use of the free call-out".
Now you can take your free call-out & put it where the sun doesn't shine while I move my Business Cover to some other company & leave you to carry on bribing non-existing clients to get their business while your existing clients leave. Very stupid business model I must say, pocking holes in your own bucket. You just lost my household cover which I wanted to resume as well.

Company: Outsurance
Country: South Africa
City: Call Centre

  <     >