Absa
ABSA Home Owners Insurance very slow to respond

I logged my claim with ABSA home owners insurance on the 30th November 2013, ref MQ-YJ-2X-01. When I got no response from them, I phoned again and they said they did not have this claim on record and I had to re-submit the claim (Claim No. 249-6610). The assessor have eventually come out on the 7th of December to see the damage, but no-one keeps me informed of the status of the claim. I'm now on the phone for twenty minutes and I cannot get through. I phoned again and I cannot leave an message because the user's mailbox is full!!!
I have been an loyal ABSA customer for many years and I have never claimed from this policy however this poor service leaves an bitter taste in my mouth.
Policy No, 6520806506.
Please advise if and when this claim will be settled.

Company: Absa
Country: South Africa
City: ABSA Home Owners Insurance

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