Ebucks
DONT SELECT YOUR ITEM, THE SITE DOES IT FOR YOU

I selected a red coffee machine from the ebucks shop. During the steps to purchase the site defaulted to a different unit in colour and one that comes with free nonsense I don't want. I contact in and immediately was told that they cant do anything. After some persuasion I got the agent to log a query. Long version abbreviated: The site defaulted an item which was not requested. After this, I am told it will take 15 days to refund.By then the product I ACTUALLLY SELECTED - may not be there and may not be the same price. Im no rocket scientist, but when a customer places an order for the same product in a different colour, without the extras freebies - then ebucks are actually BETTER OFF. I wonder if you even have the red one in stock. It an absolute joke that your technical glitch may cost me 15 working days, which is nearly a month! How hard is it to get your site in order and allow customers to purchase what they want! How hard is it to update the order! How hard is it to refund! Why can you not guarantee the product I ACTUALLY ORDERED, but due to your system is not what was displayed after check out!!! WHY? FNB IS MORE INTERESTED IN STEVE THEN CUSTOMERS.

Company: Ebucks
Country: South Africa
City: SPEND

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