Absa
WHY IS THE BRANCH NOT RESOLVING THEIR MISTAKE

I recently had an embarrassing experience at the Glen branch of Absa with the staff losing my proof of residence.

I go into the Bryanston branch today to enquire something about my account and low and behold my proof of residence has not been loaded even though I was told by the branch manager a few weeks ago that this has been resolved.

I called the branch manager, Mac, who was absolutely rude and unprofessional (he is not to call me again). Why is there no branch email address for clients to forward the emails to? Mac did confirm that this problem has not yet been resolved. No one called me to apologise about this inconvenience nor did someone call me to give me feedback on the progress of this resolvement. Is there now a need for me to log a complaint with the Banking Ombudsman?

I do not have time to run around sorting this out.

When will this be resolved?

Company: Absa
Country: South Africa
City: Oakdene

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