Absa
INCONVENIENCE AND EMBARRASMENT DUE TO BRANCH STAFF

I brought in documents to open and Absa account on the 20/08/2013 at the Glen branch. I was given a cheque card at the time. I tried to log onto internet banking two weeks ago and I was not allowed to, my password was revoked, I went to the Glen to have the password reset only to find out that my proof of residence (which I provided on the 20/08) was not received and no one can assist me to reset my password. I complained to reception and asked to speak to a "manager", Helen Matainz was busy with another client but didn't even have the decency to advise me she's busy or even advise me she will call me on my cell. My 1year old son was ill and I had to sort my password out this weekend, he was crabby as I had to wait a really long time for this to be sorted out. What sort of admin process allows someone to lose a clients important documentation? Is this my problem. Client services teller # 6 - Phumla Degama, an administrator, advises me she cannot help me - so doesn't your systems talk to each other. How does my account get blocked when I submitted my proof of residence to your branch. Your teller manager, Helen, is really rude and unprofessional. She needs to go on a customer course

Company: Absa
Country: South Africa
City: Glen

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