Capitec Bank
Incompetence - Capitec 1

A ten minute administration change that turned into a two hour nightmare.

I opened a savings account at Capitec bank for my son about 8 years ago when he was still a minor. Last week we went to Capitec Parkview Centre to make the necessary changes so that he could take over full control of his own account since he is now not a minor anymore.
We had our ID's, proof of residence and obviously his bankcard. Donald, the branch Manager, who also welcomed all the clients asked us to sit and that we would be looked after as soon as the next consultant were available. Being second in the row to be helped, I was sure that we would be out in a jiffy. So Ok, it took about 20 minutes before we were helped, still going to be out in under 30 minutes... not too bad.
Edara the consultant welcomed us and after explaining to her what we wanted to do, she said she could not do it and needed to call head office. This is when the proverbial hit the fan. Mpho on the other end of the line was absolutely incompetent. For over a half an hour Edara and Mpho tried to deactivate my profile on the account and to activate my son's details on the account.

Company: Capitec Bank
Country: South Africa
City: ParkView Centre, Pretoria

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