Absa
Incompetent & highly unprofessional service levels

I lodged a claim for my lost wedding ring with Absa idirect on September 23, 2013. 2 weeks later, Bronwyn Africa, the claims consultant advised me that my wedding ring was not specified on my policy schedule and therefore my claim was being rejected. I requested that she retrieve the sales conversations recordings which would prove that I specifically mentioned our wedding rings to the sales consultant who advised me that I did not need to specify the wedding rings as they would automatically be covered as part of the household contents cover. After numerous wasted emails and follow-up calls to Bronwyn, I escalated the matter to her team leader Annelize de Klerk 3 days ago, who made the recordings available to me on a CD, yesterday 5 December. After listening to the CD, I discovered that only the first sales conversation was captured and the follow-up discussions during which I mentioned the wedding rings to the sales consultant were not on the CD.How can my claim be rejected without a proper investigation into the follow-up sales conversations? I regret having left highly professional & efficient service levels at Outsurance. My claim would have been finalised in no longer than 1 week

Company: Absa
Country: South Africa
City: Idirect

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