First National Bank
VIA IDENTITY

SAPS CASE NUMBER 246/10/2013 VIA IDENTITY
I am writing because my bank account has recently been hacked and a total amount of R8740.8 was paid
out by a 3rd party via online banking. On the 11th October 2013 while sitting at work I received an e-mail from FNB to say my online banking had been logged into. I was not logged in at that time. I immediately phoned the bank to block my account but before they could block it the following transactions took place:
R6840.60 paid from cheque a/c Ref. Airt Funds. 11Oct 14:58
R1800.00 t/fer from Platinum a/c 11Oct 15:05
R1900.20 paid from cheque a/c Ref. Funds Air. 11Oct 15:06.
Bank blocked the account and said I was to go in next day & sort out & report the. I went into
bank on 12/10/2013 to complete the forms & delete my online banking profile.
14/10/2013 I went & reported a case of via identity to SAPS.I received letters from FNB on 29/10/2013 to say that that they do not have any liability for any losses suffered by me as a result of me compromising my access codes. I am not aware of where I compromised my access codes and my money was in the custody of the bank when this happened. Reported to ombudsman 4/11/13

Company: First National Bank
Country: South Africa
City: FNB Online Prevention

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