Standard Bank
Case gone completely wrong

I had my card details compromised. As a result I have R12 000 taken from my account through and Easypay online portal. I called the bank as soon as I was made aware an logged a case. I then when into the bank and filled out all the paper work which took me an hour and a half. Naturally I blocked my card and my business card as a precaution.
I kept my ATM card active as this is locked in my safe, cant be used and is my base card for my online profile.
Three weeks later I followed up on the case, and was told that I delayed the process by not having completed the affidavit, which I did the morning of the crime.
I didn't argue, completed the form again and email through as requested.
Two weeks later and still have not had a single word from STB.
Now to make matter worse they have blocked my ATM card and not replaced my previous cheque card. Its the day of the month and I have no way too access my bank account. I pay over R200 a month and I cant access my account.
I hope somebody will read this and respond.

Company: Standard Bank
Country: South Africa
City: Division

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