Wesbank
Don't put the phone down

When I was trying to make a simple inquiry on my account - the agent could not manage to take my ID number down or account number. When I asked the agent to try again - she blatantly put the phone down in my ear. I didn't realize it was policy to end a call... when you failed to get the information correctly. Bad form

Company: Wesbank
Country: South Africa
City: Payments arrangement dep

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