Outsurance
Unacceptable service from Call Centre

I was recently in a bumper bashing - I was bashed into. I immediately called Outsurance to advise them what happened - that someone bumped into me. In order to get the 3rd party claim up and running, I need to get a "non claimant letter" from Outsurance as well as the report from the assessor they sent out last week. I called yesterday during the course of the morning, and was told it will be e-mailed to me. Nothing. I again called this morning and was promised that it will be done before 12:00 today (4 Dec 2013) - at 13:30, no joy. I called again - the 3rd time - and was told that it does show on the system what I require, but not even the assessor's report was typed up yet... I was promised that I will get it today - a very helpful lady called Tara Fulton will make work of it.
Basically I pay my premiums every month, I have had my licence for 20 years, have been with Outsurance for over 5 years and never claimed... I had to asked them THREE times for 2 simple things to send me in order for me to start the process on my side.. This is Unacceptable - for a company who strive themselves on service excellence... I experienced quite just the opposite...

Company: Outsurance
Country: South Africa
City: National

  <     >