Absa
Incompetent Call Centre Agent

Hi

I signed up for ABSA rewards last month and choose the monthly option. I however saw this morning, 03 December that I was billed for the annual option.

I sent an email to your rewards email address and also phoned your contact center.
This is were my frustration begins. After telling Shipo that I've been billed for the annual fee and I've signed up for the monthly fee, and that he should check what the system says. He then told me "You must have chosen the monthly fee"

He did not grasp what I was telling him and instead insisted that I choose the monthly fee.
I then instructed him to ensure that I am now on the yearly fee, since I've paid the annual fee and don't want to be billed next month.

He replied that I will be billed from January 2014, which is incorrect.
I don't know If the call center agent is unfamiliar with the system but I did not have my questions answered.

Why was I billed the Annual Fee, when I clearly choose the monthly option.
And i can now only hope I'm not billed the annual fee on a monthly basis.

Could you please ensure that Shipo has updated my Billing run to the annual option as i do not want to run into this Billing Issue Again.

Company: Absa
Country: South Africa
City: Rewards

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