Standard Bank
Settlement Letter regarding insurance claims

WHEN YOU AS A CLEINT TO STANDARD BANK TELLING THEM TO ISSUE THE SETTLEMENT LETTER IN ORDER FOR INSURANCE COMPANY TO COMPLETE THE CLAIM OF THE VEHICLE.

THEY COME BACK WITH REMARKS SAYING THAT "THIS IS NOT OUR PROCESS" AND "THE INSURER MUST SEND THEM A REQUEST IN THE REQUIRE FORMAT IN ORDER FOR US TO ASSIST". ALSO TO QUOTE "WE CANNOT ISSUE YOU THE SETTLEMENT AS YOU WILL GET A COPY FROM YOUR INSURER AS YOU WILL BE COPIED ON THE E-MAIL"

THIS IS RIDICULOUS, IT'S NOW A MONTH WITH THE CLAIM NOT BEING FINALIZED.

Company: Standard Bank
Country: South Africa
City: Vehicle Asset Finance

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