First National Bank
Debit order Dispute

Nedbank double debit my account for my personal loan. The 1st debit order went off on the 23rd Nov and the second one was on the 25th Nov. I went to the Fourways mall branch to dispute the one amount. To my surprise they told me I need a letter from Nedbank giving them permission to dispute the one amount. No communication was ever sent to me as a client that I need a letter to dispute a debut order. Their argument was that maybe it was an arrangement with Nedbank. I told them I didn't make any arrangement with Nedbank. I wont make an arrangement for double debit to a point were im left with nothing in my account. The last time I checked it was MY account. If im telling you the was no arrangement then there was no arrangement. I took time off from work in the morning to go and sort this out but I was disappointed with the way FNB handled this matter. You very quick to tell us how to stop a debit order on Cellphone banking but you fail to mention that I need a letter for disputing a debit. I want the one amount disputed its my money not yours.

Company: First National Bank
Country: South Africa
City: Fourways Mall

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