First National Bank
POOR call centre service by agent and line manage

Opened up a new account for fianche at FNB, made a call to the call centre (087 575 9404) for activation of inContact, and spoke to Shija. The process we would have to follow to of activate this was explained (however extremely poor process description), which I did not understand (something about a pin and last 4 number which needs to be entered somewhere). It was indicated that we should go ahead with the process (without further explaination). Sjiha indicated that she will have to speak to Fianche, I enquired if she could explain the process to me so I can explain to fianche. Which she said she could not do. Shija got agitated and said we cannot continue with the process (the fianche needs to phone them). I got irritated and said that I'll close the account. To which Shija responded that it is fine I can continue and close the account. I requested to speak to the Line Manager (Lee). Which once again had a bad attitude and did not want to explain the process. Extremely poor from FNB!!! Nothing done from either 1 to try and resolve this in any manner. Poor customer service was displayed. And to think I wanted to move all my accounts (incl home loan) to FNB!

Company: First National Bank
Country: South Africa
City: Call centre

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