Standard Bank
Poor service

After numerous emails to Standard bank to reverse home loan instalments and reimburse fees relating to a fully paid up home loan and being told that they need to first have me verify a large nr of items (ID, home loan account number, instalment amount, total loan etc etc) before they can fix what is clearly a bank mistake, i have resolved to go into the bank rather than waste more of my money to call their call centre to fix their mistake... I keep wondering why their process inefficiencies have to impact me. I have the same issue with the 'parental control' on my EFT limit, but luckily I have move most of my banking to another bank. And please don't send the standard we 'apologies but our process and someone will look into this'...it's too late.

Company: Standard Bank
Country: South Africa
City: Contact centre

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