First National Bank
Poor service

On Saturday I wanted to do ewallet, to my surprised my request was declined the reason was that I have exceeded my daily limit. I couldn't understand that as I only used R200.00 ; my limit was R1400.00. I checked my balance to for previous transaction thinking that someone has used my account, it confirmed that i only used R200.00. I called today to enquire about my limit. I was told by the consultant that my limit was reduced R200.00 as on the 28th october i inserted the incorrect pin which I don't recall that. I asked him why i wasn't informed about my limit being decrease. HE told me that I cannot do it over the phone I need to go the branch or do it via online as it is system generated. He told me that they don't informed client when they suspect some activity in their account. What strange is that if they suspect transaction on my account they were supposed to communicate with me via email/sms. Most of the time FNB send me sms that are not meant for me & they'll will apologies later but they cannot inform me about my own account.

Company: First National Bank
Country: South Africa
City: Cellphone banking limit

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