Discovery Insure
BAD SERVICE NO MANNAGERS IN OFFICE FOR 3 DAYS

I REPORTED A CLAIM FOR MY NISSAN HARDBODY - IT TOOK THEM 6 WEEKS TO APPROVE THE CLAIM - WHEN THEY APPROVED IT THEY ONLY APPROVED HALF OF THE CLAIM I PHONED THEM MANY TIMES AND EVERY TIME SIBOSISU WAS OUT ON LUNCH OR NOT IN THE OFFICE I LEFT HIM 3 MESSAGES TO PHONE ME BACK ON 1 DAY BUT NO PHONE CALL - THEN AFTER 2 DAYS I PHONED HIM AND GOT REACH OF HIM HE ONLY SAID EISH I AM SORRY FOR NOT CALLING BACK - AFTER THAT I REQUESTED FOR THE MANAGER OF THE OFFICE TO PHONE ME BACK AND BELIVE IT OR NOT I AM ALSO STILL WAITING AFTER 2 DAYS AND 10 CALLS FOR A MANNAGER TO CALL ME BACK TODAY I CALLED EVERY 2 HOURS BUT STILL NO MANAGER IN THE OFFICE - OR LIKE THEY STATE IT - HE/SHE IS NOT AT THEIR DESKS OR OUT FOR LUNCH - I PHONED MANY TIMES AND EACH TIME THE CALL DURATION IS 15-30MIN OF MY TIME MY CALL COSTS AND THEY NEVER PHONE BACK I ALSO TRIED E-MAIL STILL NO REPLY FROM THEM - LAST WEEK I ADDED A CAR TO MY INSURANCE WHAT A PLEASURE TO DO NEW BUSINESS - BUT TO HELP A LONG TIME CLIENT WHEN THERE IS A PROBLEM IT IS DAY AND NIGHT DIFF - THEY INSURE JUST AS THEY LIKE WITH NO AFTER SALES NO PERSONAL ATTENTION JUST NUMBERS NOT EVEN A ASSESOR WAS SENT OUT ONLY DIGITAL ASSESSMENTS - DISSAPOINTED!!!

Company: Discovery Insure
Country: South Africa
City: NATIONAL

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