African Bank
Incorrect account information

On Tuesday 19 November at 09:43 I took the time to contact African bank customer service to check the balances on my account as I usually do. The consultant advised that one account was in arrears by about R1900 which I knew was impossible since I caught up with the arrears amount in September and never defaulted the after. I was then referred to the collections department where I received the worst service from a " supervisor".
In collections I was connected to a consultant who tried to make sense out of the statement by doing the math but got a totally different result of about R800 .She then advised that she was going to escalate the issue for recalculation. Out of frustration I asked to speak to a supervisor (my biggest mistake) since she could not tell me who was going to take ownership of this matter. After a long wait sam picked up the phone and I could clearly hear from his tone that he was in no mood to speak to me or assist. Through this call he made me feel as if he was doing me a favour and that it was not his job to assist. All arrogantly threatening to end the call because he had the right to do so, no empathy, no listening skills.
I'm expecting an apology from sam.

Company: African Bank
Country: South Africa
City: Collections Department

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