First National Bank
Consultant Deleted a Business Profiel

Our company opened additional new accounts with FNB to expand our groups' business activities.

Subsequent to opening the new accounts we requested that these be linked to our existing business profile. In processing our request the online service team-member deleted our existing profiles.

The call centre claimed that the profile was deleted due to inactivity. On questions from us the online consultant later owned up to his fault.

This has left us without access to our accounts for 12 days now.

Company: First National Bank
Country: South Africa
City: Online Banking Enterprise

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