Standard Bank
Bad service from Standard Bank

I am a Prestige client of Standard Bank and got a message that my home loan was overdue and I must phone the Credit Rehabilitation department. This message was left on my work phone and as I am working in an open plan office everybody could hear the message when I listened to it.

I phoned to find out how I my account could be overdue as I personally paid by EFT 2 weeks ago. I spoke to Dwayne who told me there is nothing wrong with my account. I wanted to know why was a message then left on my phone, I was transfer to Sanna who also confirmed my account is fine. I then was transferred to the department manager (Martin) who could also not told my why I was phoned and embarrassed. I asked to speak to his manager and was told she is busy and will phone me back - I am still waiting for Christine to return my call If this is how I am treated as a Prestige client, I feel sorry for the other clients at Standard Bank

Company: Standard Bank
Country: South Africa
City: Home Loans

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