First National Bank
Dormant Online banking profile

I went in to Fnb Tokai this morning to have my online banking password reset, as I couldn't remember what it was. The consultant was extremely fhelpful with the resesetting of the password. I followed all the procedures that needed to be followed to have the password reset. Once we had filled in the security key, and clicked Ok the screen said successful. When I came home to do banking, I couldn't log on to my profile. I called the call-centre, where I was advised the profile was dormant. The gentleman advised me that I had to go back in to the branch for it to be deleted and re-activated. He couldn't believe how the branch didn't tell me that it was dormant. I find this disgusting, as I am Blind and have to rely on my Mother to take me back to the branch. I would make use of cellphone banking however, it does not have the option to add your one reference number. I couldn't be bothered at the moment, I will just send the money without reference. This really disappoints me Fnb management.

Company: First National Bank
Country: South Africa
City: Blue Route Mall

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