First National Bank
Idiotic Credit Card/Online Banking Policy

Last weekend, my credit card was compromised in a attempt. As per normal, the card was destroyed and a new one issued. The problem is that, until a new card is issued and delivered, I can't perform any internet banking. I was told that I *can* activate the new card before it arrives, but then *I* have to accept liability if the card goes missing.? Seriously? It's YOUR courier service! It's YOUR online banking platform that isn't allowing me to pay bills. Just because a CARD was compromised, doesn't mean the ACCOUNT was. I should still be able to make payments without needing to jump through so many senseless hoops. The person I spoke to at the call centre did her best to hurry the delivery up, but at this point, I'm so frustrated because I can't pay my bills. I WILL hold FNB responsible and liable for any reconnection and non-payment fees I get charged for not being able to pay my bills, no matter what you think. Why does it have to be a lose/lose situation for me due to FNB's idiotic policies and idiotic software?

Company: First National Bank
Country: South Africa
City: Main Call Centre

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