Virgin Insurance
No response to emails/calls on 3rd party claim

I was involved in a minor bumper bashing with one of Telesure's clients in July this year. What should have been a simple claim has become an absolute nightmare. Once I had provided all documents they requested by August, they then created additional documents that were required which were never originally requested as well as lost documents I had provided previously. I provided the additional requested documents, but still was not contacted when requested via email to be provided with feedback.

I was contacted by Sean Basset 30 September eventually after sending another email, in this call he incorrectly confirmed that I was stationary. Having confirmed that I was driving on several occasions previously I was absolutely furious. Never the less, he said he would send the finalized offer shortly. Needless to say its now more than a week later and I am still waiting. I am not able to reach them on the number provided. I have sent another email requesting this be escalated with no response on Tues 5 November. If the offer is ever sent, it will no longer be inline with the quote obtained in August for the repair of my car.
(Supplier name changed from Telesure Group Services to Virgin Insurance by Hellopeter.com)

Company: Virgin Insurance
Country: South Africa
City: Headoffice

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