First National Bank
BAD SERVICE/POOR TECHNOLOGY

Please see comments from email recieved
Hi Julian

As per our telecom earlier refers.

I have contacted online banking and they have advised that the error is due to not having a trusted terminal for online banking.
This will prevent you from auctioning certain functions such as adding a user.

Unfortunately this cannot be resolved as you requested as it is a system originated, therefore once the system recognises one of your terminals as a trusted machine, then you will be able to operate fully on that terminal. The system will recognise a terminal where you do most of your online transaction and I cannot confirm the time frame. This system is called Behavioural Tracking System (BTS), which is a security feature offered to our clients.

Kind regards

Thabo Legoete
Business Manager
Business Banking

Norwood Branch
Shop U69/U70 Norwood Mall
African Street, Norwood
Johannesburg, 2117
email: [Email Removed]
Tel: 011 728 1599 Cell: 071 312 2001
Fax: 011 728 0552

WHAT FNB IS SAYING IS THAT THEY CANNOT HELP THEIR CLIENTS! I WAS ALSO TOLD THAT WE ARE WELCOME TO MOVE TO ANOTHER BANK. WITH ALL THE ADVERTISING THAT FNB DOES, THEY STILL CANNOT SERVICE THEIR CLIENTS.
JULIAN

Company: First National Bank
Country: South Africa
City: Norwood

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