Standard Bank
Shocking Service from Standard Bank

I received shocking service and attitude from an immature standard bank employee (Mzwakhe) a few weeks ago. I complained to the manager who apologised but said there was very little Standard Bank could do as 'the youngsters always behave this was way due to peer pressure'. I was promised that the bank employee would call me to apologise which has not happened. The experience is quite annoying as it is in contrast to what I receive from my personal banker, who represents Standard Bank professionally consitently. Whilst I understand service may vary sligtly, an acceptable level of service should be consistent across the board - whether one is dealing with a Private Banker remotely or you walk in personally to be served by a bank official

Company: Standard Bank
Country: South Africa
City: Benmore

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