Dial Direct Insurance
Windscreen replacement

On Monday 28th Oct 13 I submitted a claim to have my car's wind screen replaced. On the 29th Oct 13, I received a call from Dial Direct' service provider called Windscreen Direct asking for my car's detail which I supplied and they confirmed not having this on stock and would still order. On Wednesday 30th Oct 13, they confirmed having received the windscreen and we agreed they will fit it in by Friday 1st Nov 13.By Friday 1st Nov, their guys arrived but had to go back without fitting it in as they confirmed was incorrect. I queried this with Windscreen Direct, promises were made but no action.

I went back to Dial Direct on Monday 4th Nov 13 to complain, and expressed my frustration and dissatisfaction with the provider's service, again on Wednesday 6th Nov 13, promises and apologies were made to take this up with the service provider. To date, and almost 2 weeks later, my car's windscreen is still not sorted.

Regards

Company: Dial Direct Insurance
Country: South Africa
City: Johannesburg

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