First National Bank
POOR SERVICE FROM PREMIER BANKING

I logged onto FNB Online banking on the 31/10/13. I decreased my overdraft amount, but erroneously typed in an amount less than my balance. Leaving me OVER my overdraft. I realized the mistake 5 seconds after I had clicked the submit button. I quickly went back to increase my limit again, to an amount still less than my original, yet more than the amount i decreased it to.
The next day I received an sms from FNB, advising me, I was over my limit and I needed to correct it THAT day. I tried to call my banker Petunia 3 times, There was no answer. I logged on online, and typed a message of my problem to the premier banking website.
Petunia called at 3pm, to say I am only allowed 1 adjustment to my limit per month. I asked if there is anyway this can be corrected, as I had debit orders that would RD.She said no, it is dictated by the system. I asked her to please help, as the system surely can be overidden. I find it incredulous that FNB treats their customers like robots and that my personal account is automated so much that, I cannot be given any solution to correct.
I even asked if I could go to the branch and see the bank manger to correct. Petunia said i cant. Listen to the call.

Company: First National Bank
Country: South Africa
City: Premier Banking

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