First National Bank
PATHETHIC SERVICE

I CALLED THE LOAN DEPT ON MONDAY REQUESTING A SETTLEMENT AMOUNT AND WAS ASSISTED BY A USELESS COLLIN, I WAS THEN ADVISED TO CALL BACK AS THE INSTALMENT RECEIVED DID NOT REFLECT. I AGREED TO CALL BACK THE FOLLOWING BUT BEFORE CUTTING THE CALL I ASKED COLLIN "WHEN I CALL BACK TOMORROW, WILL MY SETTLEMENT AMOUNT DECREASE" HE ANSWERED YES, I ADVISED COLLIN THAT I AM ON A RECORDED LINE AND CONFIRMED ONCE AGAIN HE ANSWERED YES.

I CALLED BACK THE NEXT DAY, AND WAS TOLD MY SETTLEMENT AMOUNT HAS NOW INCREASED WHICH I REFUSED TO ACCEPT. I WAS THEN PUT THROUGH TO COLLINS INCOMPETENT MANAGER THOKOZANI WHO AFTER 2 CALLS (WHICH I MADE TO HIM) REFUSED TO GET BACK TO ME OR TAKE MY CALLS.

I THEN GOT THROUGH TO A JENNIFER WHO ADMITTED THAT IT WAS A STAFF ERROR AND SAID, I QUOTE "UNFORTUNATELY THERES NOTHING WE CAN DO".

PATHETHIC IF YOU ASK ME! YOU GUYS ALL NEED TO GO BACK INTO TRAINING AND LEARN A THING OR TWO ABOUT CUSTOMER SERVICE, CAUSE CLEARLY YOU GUYS NO NOTHING ABOUT YOUR JOB.

WHAT HAPPENED TO A CLIENT ALWAYS BEING RIGHT? WHATS WORST IS THAT YOU ADMIT TO AN ERROR BUT DO NOTHING ABOUT IT! #SPEECHLESS#

HOW CAN WE HELP YOU! - MORE LIKE - PLEASE HELP US!

Company: First National Bank
Country: South Africa
City: PRETORIA

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