Hollard Insurance
DECLINED FUNERAL CLAIM DUE TO FALSE WAITING PERIOD

THIS IS ONE OF MY MANY COMPLAINTS AND STILL NO HELP... ON 26 JULY 2013 MY GRANDMOTHER RECEIVED A LETTER STATING THAT HOLLARD WILL NOT BE PAYING HER CLAIM FOR HER DECEASED HUSBAND AS HE WAS WITHIN HIS WAITING PERIOD AT THE TIME OF HIS DEATH... I DISPUTED THIS AS THE POLICY WAS TAKEN IN 2008 AND HE HAS BEEN ON THE POLICY AS A SPOUSE SINCE THEN (DOES ONE NEED TO BE WITH YOUR POLICY FOR 10 YEARS BEFORE THEY DIE???). I REQUESTED SIGNED DOCUMENTATION WHICH STATES THIS WAITING PERIOD YOU ARE TALKING ABOUT AS PROOF AND NO ONE IS BOTHERED TO SEND ANYTHING INSTEAD WE GOT ANOTHER LETTER TELLING US THE CLAIM HAS BEEN DECLINED..I WANT PROOF OF THE SIGNED DOCUMENT STATING THE WAITING PERIOD WHICH MY GRANDFATHER WAS ON OR THE FAMILY WILL BE FORCED TO TAKE THIS AS A CASE... SOMEONE WHO KNOWS THEIR WORK BETTER GET BACK TO ME BEFORE THE END OF THE WEEK WITH PROPER FEEDBACK!!!

Company: Hollard Insurance
Country: South Africa
City: Houghton

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