Standard Bank
IT3B download fails - Poor customer service

I am not able to retrieve my IT3B from via Internet Banking. On 24/10/2013 I sent a detailed email (SR Ref No :37526913) to [Email Removed] describing the problem and asking for the form to be sent via email instead. The SB employee who came back to me did not care to offer an apology or an explanation as to why this is not working as it should. In order to "resolve" the problem, he/she suggested I should collect it from the nearest branch, have it faxed at a cost of R25 or wait a few days for this form to be posted.

I am neither willing to pay for this, nor am I willing to collect it at a branch. I have wasted enough time and petrol going to branches for minor things recently (e.g. I took me THREE trips to make SB understand I don't want posted statements anymore). It is also not an option to have the form posted since I need it urgently.

Two follow-up emails later, I still have not heard back from him/her. I forwarded the entire conversation to [Email Removed] on 26/10/2013. So far I have only received an autoreply, nothing else. Once again, I am absolutely shocked about the poor customer service. It's time to look for an alternative.

Company: Standard Bank
Country: South Africa
City: Constantia

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