Moneystar
UNAUTHORISED DEBIT BY MONEYSTAR

I have a loan with moneystar and the account which I registered with was my smart account. Due to inaffordability I could not continue with the instalment payment, and my account changed. I now use a cheque account, but I continued to pay a small monthly instalment to MONEYSTAR so that I could continue to service the account. MONEYSTAR decided WITHOUT MY PERMISSION to debit my cheque account with an amount of R1224 on the 25th of Oct 2013. NO payment arrangements were made with me nonwhatsoever. I had the amount reversed with my bank. I called them and told them that this was an unauthorised debit order and the consultant I talked to told me that as long as I owe money to moneyStar the debits will continue.

I am highly unhappy with this arrangement. If I could freak and afford to pay back R1224 per month, I would be doing so. They have absolutely NO RIGHT to decide that they want the entire instalment amount without consulting me and without making an arrangement with me for payment. I am NOT IMPRESSED ATALL

Company: Moneystar
Country: South Africa
City: JOHANNESBURG

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