First National Bank
FNB: How we will NOT help you

In September I noticed that I did not receive my ebucks rewards for August. When I queried this with the Ebucks call centre they said that some one will investigate and get back to me. Needless to say, some days passed and I contacted Ebucks again to follow up, this time to hear that it will be referred to their 'back office' for investigation. Again no contact from Ebucks. I then also logged a complaint online. Followed up again some time after to be told the same story but that someone will phone me back the same day to explain what the problem is. Obviously nobody phoned me back. I contacted Ebucks again and demanded to speak to a team leader who then explained to me that she will investigate and get back to me. The team leader contacted me to say that the problem is with FNB and not Ebucks and that it is a technical error but my August rewards will be allocated to me together with my September rewards in October. October came and nothing, no rewards for August still and also nothing for September. I queried this telephonically and also via the complaint email only to be told that my rewards will be allocated by the 14th of October. STILL NOTHING. FNB must change their slogan...

Company: First National Bank
Country: South Africa
City: Ebucks

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