First National Bank
Credit Risk Profile

I was placed under debt review in 2009 due to financial difficulties and paid up all my accounts which I had with FNB in October 2011.I was advised by the consultant who assisted me at the time that all was ok and that my profile was updated. I tried on numerous occasions in 2012 and 2013 to apply for an increase on my overdraft but was turned down due to my credit profile category as "high risk" with FNB.I was also unable to earn any E buck's points due to the fact that FNB omitted to change my credit risk profile when I paid up my accounts in 2011, and are therefore requesting you to kindly compensate me with all the e bucks points from October 2011 to date which I am entitled to. My complaint logged onto Hello Peter on the 25th September 2013 with reference number 264114NF regarding the same issue had still not been resolved. I have sent numerous emails to [Email Removed] without getting any responses. I than escalated my query to the managing director Helen Schutte whom apologized on behalf of the company for the poor services which was rendered to me by FNB, and provided me the email address of Catherine Jayakarama for assistance. All my emails sent to Catherine went ashtray

Company: First National Bank
Country: South Africa
City: Customercare

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